Help Procedures and Guidelines

Support:

• The Student/Families Helpline is 608-204-5678.
   
• The Staff Helpline 608-663-5853 is the first line of contact for computer support for MMSD staff!
• Another way for staff to get technical assistance is by submitting a Work Order.
• If you need help, choose one of the following methods:
  1. if URGENT, call the HelpDesk: 3-5853
  2. if NOT URGENT, submit a Work Order. This link is also available on your Novell Window, from the icon: Computer Work Order
• Equipment you use belongs to the District. Do not install any software or hardware on your own. Submit a work order and have a Computer Technician do it.
• If you get a message that your computer has a virus, call the Helpline immediately.
• Do NOT try to fix software or hardware problems or change any configurations on your own.
• If your computer will not reboot, press and hold the Power button until the PC power light goes out. This can take 5-8 seconds.

Procedures: 

• Refer requests for computer donations to Lynda Chen (663-5423). Specifications and information regarding donations.
• You will need to get parental consent when using a service that can transmit a student's voice image, such as Skype or Elluminate, on the Internet. Consent form

Security:

• Use of external (USB Hard Drives, USB Flash Drive, etc.) by students must be supervised by MMSD staff.
• Do not attempt to bypass the District’s Internet filtering system. Report those that do to your principal.
• Read and understand the Internet Use Policies for Students 
• Read and understand the Internet Use Policies for Staff.
• Report any violations to your principal.
• Internet gaming websites are a common source of system-disabling spyware. Prior to use contact Mark Lea (Teaching and Learning) for information on a site’s educational suitability and how to integrate it into your instruction.

Hardware/Software:

• Computers or printers cannot be added to rooms unless network access and electrical power is available. Check with your building’s Microcomputer Technician if you have questions.
• Do not move computers from rooms without consulting Technical Services. A Technician will move equipment and insure corresponding updates have been made to the District’s inventory.
• All software and hardware must be approved by Technical Services prior to purchase. Contact Lynda Chen (3-5423) for assistance.

Network:

• Do not routinely save to your C: drive since no data on local hard drives is backed up.
• Always save to your J: drive or S: drives. This insures data will be backed up.
• Our District computing network and all associated equipment is property of the Madison Metropolitan School District. No personal computing equipment or networking devices may be connected to this network.